Estimate churn probability from usage, tickets, NPS, and account age. Receive detailed business insights and recommended strategies for customer retention.
What is NPS?
NPS (Net Promoter Score) measures customer loyalty and likelihood to recommend the product.
- 0-6 = Detractors (Unhappy customers)
- 7-8 = Passives (Satisfied but unenthusiastic)
- 9-10 = Promoters (Loyal enthusiasts likely to recommend)